Operational Excellence
Lunch and Learn Session 1
Introduction To Operational Excellence:
Creating a high performing organization
Operational Excellence
Lunch and Learn Session 2
Organizational Culture
Understanding Your Culture And Motivating Employees To Achieve Breakthrough Results
Operational Excellence
Lunch and Learn Session 3
Understanding the Customer:
Achieving organizational alignment through customer focus
Operational Excellence
Lunch and Learn Session 4
Measurement and Key Performance Indicators
Aligning performance metrics with the Operational Excellence strategy
Operational Excellence
Lunch and Learn Session 5
Building Accountability Into The Process
Establishing the Mechanism To Improve Accountability and Modify Employee Behavior
Operational Excellence
Lunch and Learn Session 6
Achieving Buy-In
Utilizing The Socratic Method To Persuade People And To Achieve Group Consensus
Operational Excellence
Lunch and Learn Session 7
Improving Flow
Establishing The Capability To Improve Performance Through Improved Workflow
Operational Excellence
Lunch and Learn Session 8
Improving Productivity
Understanding How To Differentiate Between Productive Work And Busywork
Operational Excellence
Lunch and Learn Session 9
Employee Skills Matrix
Leveraging The Employee’s Skills To Create A High Performing Organization