Introduction to Operational Excellence


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Many organizations aspire to improve their financial and operational performance but fail to do so. Because of this, operational excellence can be viewed as an impossible ideal to reach. But actually, it’s very doable. The key is knowing what steps to follow, then following them repeatedly and consistently. When an organization does that, they achieve the level of excellence they hoped for.

This course utilizes the experience of Future State Engineering’s Max Krug to show you how operational excellence is achieved. Over two decades Max’s approach has been proven to work with a wide range of organizations. Manufacturing, healthcare, service providers…any organization that has customers can achieve operational excellence and become a high-performing organization.

After completing this course, you will be able to:

  • Explain the roles of the customer, leadership, and employees in improving organizational performance.
  • Identify the organizational steps that must be consistently performed in order to achieve operational excellence.

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