Leadership and Workforce Alignment & Engagement: Series Overview | Operational Excellence Quick Hits
Quick Hits share weekly tips and techniques on topics related to Operational Excellence. This week’s theme relates to coaching. We hope you enjoy the information presented!
In today’s session, we’re going to be starting a new series on leadership and workforce alignment and engagement. This is the first video in the series, and it’s going to be an overview of what the series will be talking about: achieving alignment and engagement throughout the organization, a necessary condition to become a high-performing organization.
If we look at organizational excellence and study the framework, we start with the customer. Customers have different needs, and understanding those inputs is crucial. From input to process to output, the needs of the customer feed into our organization, converting into products and services to provide satisfaction to the market. We aim for the blue ocean, uncontested market space, and a competitive advantage.
The core functions of finance, sales and marketing, and operations overlap, leading to conflicts. Effective leadership should break these conflicts and create win-win solutions for functions and customers, achieving decisive competitive advantage.
To become high-performing, we must satisfy all customer needs consistently. The focus is on establishing the mindset for sustainable improvement, ensuring everyone is aligned with the correct mindset to achieve positive change in organizational culture.
This series will delve into resistance to change, achieving buy-in, recalibrating the mindset using the Socratic method, active listening, dealing with conflict, and the effective use of coaching in the daily walk process. It will be an exciting series aimed at achieving high performance. Connect with me on LinkedIn and visit our website and YouTube channel for more videos on organizational performance.