Leadership and Workforce Alignment & Engagement Session 3: Overcoming Resistance to Change | Operational Excellence Quick Hits
Quick Hits share weekly tips and techniques on topics related to Operational Excellence. This week’s theme relates to overcoming resistance to change. We hope you enjoy the information presented!
In today’s session, we’re going to continue the series on leadership and workforce alignment and engagement. These techniques aim to achieve alignment and engagement throughout the organization, a necessary condition for high performance and breakthrough improvement.
In the last session, we discussed the layers of resistance, and today we’ll focus on overcoming resistance at layer zero – the ‘why change?’ stage. The technique we’ll use here is force field analysis, which helps document the forces for and against change.
To begin, we’ll identify the top five needs of the customer and rank them by importance. Then, we’ll assess how well the company is meeting those needs through a plus, minus, or equal rating. This allows us to identify areas where the organization is not performing well, triggering the need for change.
Next, we’ll look at the business needs, rank them by importance, and assess the company’s performance. Again, areas with low performance become candidates for change.
By going through this exercise, teams begin to agree on the need for change, propelling us past layer zero resistance. However, for subsequent layers, we’ll explore different techniques to achieve alignment.
That’s our session for today – overcoming layer zero with force field analysis. Stay tuned for more techniques in the upcoming sessions.
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