Organizations that strive for operational excellence often overlook the importance of a measurement system. Establishing the right metrics is a crucial piece of an operational excellence strategy not only for achieving the behavior we want to see from the people working in the organization but in sustaining that behavior.
This course utilizes the experience of Future State Engineering’s Max Krug to show you how operational excellence is achieved. Over two decades Max’s approach has been proven to work with a wide range of organizations. Manufacturing, healthcare, service providers…any organization that has customers can achieve operational excellence and become a high-performing organization.
After completing this course, you will be able to:
- Explain why performance metrics must align with an organization’s direction to meet the organization’s objectives.
- Define key performance indicators that support an Operational Excellence strategy.
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