Understanding the Components of Change | Operational Excellence Quick Hits

Speaker 1: (00:04)
What I’ve learned, if you’re not trained on how to facilitate change, and you’re in a meeting, you’re going to have people in all four of these boxes. So some people are only going to see the negative. Some people are going to see the positive of your change, your proposed change. Some are going to say, “Why do we need to change? I don’t see why what’s wrong.” And then we have people say, “Well, that’s not going to work because,” and they’ll have five issues why the change won’t work. Okay.

Speaker 1: (00:33)
So the point here is you need to understand that there’s all these people in the meeting, and they’re going to have different perspectives on your proposed change. So to make this simple, I’m a visual guy, right? So we put pictures or images in each of these boxes. So the negative of not changing, we call the alligators, right? These are things that are biting us every day and all our frustrations of the issues that we’re dealing with. The previous slide that I talked about, the symptoms, those are the alligators.

Speaker 1: (01:10)
Next is the positive of change. So there’s some positive they’re trying to create with this change, is the pot of gold. So when we talk about what’s your pot of gold? It’s like, what are we trying to achieve?

Speaker 1: (01:24)
Third is the positives of not changing. So those are the mermaids. So we want to keep the positive things that we’re doing well. Don’t change the things that we’re doing well, focus on the things that we’re not doing well. And then the crutches are the risks, the negatives of the change. So this change matrix. So what are the crutches? What are the things that could happen as a result of making the change? What’s our pot of gold? What’s our alligators? What’s our mermaids?